Support
Answers to common questions, and a real person when you need one.
Tell us your device and iOS version, and what happened.
Common questions
How do I play?
Drag a tile from the palette onto the board, or tap a color and then tap cells. Hint and Undo sit under the palette, and finishing a mosaic unlocks the next one.
How do I restore my purchases?
Open Settings from the button at the top of Home and tap Restore purchases. It's also on the Collections screen. Make sure you're signed in with the Apple Account you bought with.
Can my family use collections I bought?
Yes. Collections support Family Sharing, so anyone in your family group can unlock them with Restore purchases once Family Sharing is set up for purchases.
How do I get a refund?
Apple handles payments for the App Store, so refunds are requested from Apple at reportaproblem.apple.com.
How do I turn the daily reminder on or off?
In Settings, use Daily mosaic reminder and choose a reminder time. If it says notifications are off, allow notifications for Mini Mosaics in the iOS Settings app first.
How do I send a mosaic to a friend?
Open a finished mosaic or one you made, tap Share, then Send as a puzzle. Your friend needs Mini Mosaics to play it. If the link won't open for them, choose Send as a file instead. Mosaics from collections share as an image.
Will my progress move to a new device?
Progress is saved on your device and moves with it when you restore a backup to a new iPhone or iPad. It doesn't sync between devices. Purchases restore on any device.
Can I start over?
Settings, Reset progress clears your gallery and every board in progress. Mosaics you made in the studio stay.
Can I turn off the sounds?
Yes, Sounds and Haptics each have a switch in Settings. Sounds also follow the silent switch.